Return policy

At Pinknblu Infomedia Pvt Ltd., your satisfaction is our top priority. We’re committed to ensuring a smooth and worry-free shopping experience.

• Return Window: The customer can only replace a product within 48 hours, starting from the day of its delivery. Please note that replacement requests made beyond 48 hours of delivery shall not be entertained by us.
• Eligible Products: Apparel, toys and other non-consumable baby products.
• Non-Returnable Products:
  • Perishables and consumables such as baby food, ready-to-feed formula milk, wipes, daiper, etc.
  • Items that have been used, opened, or are not in their original packaging.

Products must be unused, unwashed, and returned in original packaging with all tags intact.

Exchange Policy

• Exchanges are allowed within 2 days for eligible items, subject to stock availability.
• Exchanges are only applicable for defective, damaged, or incorrectly delivered products.

Return Process

To initiate a return:

1. Send an email to info@pinknblu.com with:
   • Order ID
   • Product name
   • Reason for return
   • Clear photos (if damaged/incorrect)
2. Our team will respond within 24–48 hours.
3. Once approved, a pickup will be scheduled, and the return processed after inspection.

Refunds

• Refunds will be issued within 7 business days after successful pickup and quality check.
• For COD orders, refunds will be processed via UPI or bank transfer.

Order Cancellations

• Orders can be canceled before dispatch.
• After shipment, cancellations are not possible — but eligible items can still be returned.

Important Guidelines

• Returns without prior approval may be rejected.
• Used or incomplete items are not eligible for return or refund.
• Repeated return requests without valid reasons may lead to account restrictions.

Need Help?

Email us at info@pinknblu.com
Support available Monday–Friday, 09 AM to 06 PM.